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Welcome To Talentnetwork

Join Nova FnB Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Job Benefit

  • Laptop
  • Insurance
  • Travel opportunities
  • Allowances
  • Incentive bonus
  • Training & Development
  • Salary review
  • Business Expense
  • Seniority Allowance
  • Annual Leave

Job Description

  • Deciding on the CRM platform structure and architecturing ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle
  • Analyzing Customer Journey Mapping touch points with the organization and maximizing commercial opportunities
  • Managing the team and working closely with all departments to ensure the CRM works effectively for all aspects of the company
  • Overseeing and driving direct communications/relationship with customers, specially VIPs, through the CRM
  • Ensuring the database is segmented effectively for targeted marketing activities
  • Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products
  • Planning and delivering CRM strategies encouraging customer retention and customer loyalty
  • Working with external partners for win-win cooperation and brings benefits to CRM program
  • Supervising VIP lounge staff and manage the operation of VIP lounge
  • Managing Membership Card program
  • Developing the importance of customer relationship in the overall of marketing mix
  • Be an active pursuant of the latest thinking in CRM and propose enhancements to deliver on KPIs
  • Providing accurate reports and analysis to managers to demonstrate effective ROI
  • Developing drive to store strategies and programs
  • Working with external agencies and suppliers to ensure the successful delivery of the CRM plan.

Job Requirement

  • Bachelor's degree in Marketing Marketing or IT or relevant field
  • Have experience and be familiar with digital tools, digital platform, performance driving Marketing, Wifi Marketing, EDM
  • Brand management experience is in need
  • Candidates who have experience in running C Club/ VIP Club with series of activities are appreciated
  • Have experience/ knowledge about UX and UI
  • Should be matured, having experiences working with multi partners in multi roles – customers, partners, agencies and budget owners
  • Familiar with data management, data reading to provide insights based on app dashboard
  • Encourage candidates having experience running Loyalty program, Member Acquisition and Management
Job tags: CRM Manager

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